The Process

We’ll schedule a time for you to visit us at our showroom. We have a wide variety of displays that will clearly show you exactly what type of work we do. The advantage of coming into our showroom is that you will have the opportunity to touch and feel the cabinetry and get a much better sense of how our cabinetry will look and function in your home. We display an assortment of door styles, finishes, cabinetry styles, construction materials, hardware and accessories to help you determine just how you want your cabinetry to look, feel and function.

Checklist to help us give you a fair estimate:

• Rough measurements of the room/cabinet area including ceiling height
• Relevant drawings or a simple hand sketch of desired cabinets
• Photos of the current project area, if possible
• Your ideas and inspirations/pictures of cabinet styles or colors, etc. that you may have seen in a magazine. (optional)

During the initial meeting at our showroom, we will ask you about your anticipated project. We will guide you through our showroom, or if you prefer, leave you to explore on your own. We’ll discuss your cabinet storage needs and desires as they relate to your project. Things to consider to plan your space efficiently:

• How do you currently use the space?
• How would you like to use the space in the new design?
• What changes would you like to make?
• Do you have any unique appliances or dishware to store?
• Do you have any pictures of ideas or inspirations you’ve come across?
• Are there any styles or colors you’ve discovered?

As with any remodeling project, there will be many decisions to ponder, but not to worry, our showroom displays will inspire and help you through this process. Based on the information gathered at this initial meeting, we will prepare a ballpark estimate. This estimate will determine whether our pricing falls within your budget.

If you are in agreement with our ballpark estimate, we will schedule a time to go out to your site location to take detailed measurements so that we can create an Engineering drawing. The Engineering drawing is a detailed drawing including door styles, finishes, appliance selections and specifications. We supply you with elevations, floor plans and 3-D pictures of the project. On the drawings, we will put relevant notes that will help you understand exactly what you are buying. Although we try to draw something you love right away, it often will require a few redraws to get it just right. We work closely with you to help finalize a plan to your satisfaction.

A non-refundable design fee is due when we go to your site location; however, it is applied toward the total cost of the job if you decide to move forward with us. We will let you know how much the design fee is when we schedule the site visit with you. The amount can be anywhere from $100 on up and is determined by the projected size and complexity of the job.

Looking at a job site in person sometimes reveals options that were not initially considered. Our experience and expertise may cause us to suggest other ideas if they seem appropriate to your style and budget concerns. We’ll continue to ask you more questions about your preferences so that we can better understand how you anticipate using your new cabinetry. We will then take accurate job site measurements. Armed with this information and notes of your showroom visit, we can begin designing your project.

In order to complete the final drawing, we must have all the appliance specifications and all final finish measurements, i.e., cooktop, range, built-in microwave, range hood, sink, trash compactor, and any other built in appliances and accessories. When completed, we will schedule a meeting with you at our showroom to review the drawings and sign our proposal. At this time, we require a down payment of 50% of the total cost of the cabinets. Upon receipt of the signed proposal and down payment, we will place your job in our production queue and provide you with an estimated date of delivery and installation.

Scheduling is something that we recognize as being of critical importance to our customers. We do our best to set a date and actually deliver on it. If there are any delays for whatever reason, we will notify you well in advance. As a general rule, we deliver kitchens on a 6-10 week schedule depending on design, size, and complexity. Most kitchens are delivered within 6-8 weeks. Entertainment Centers and similar projects are on a 5 – 8 week schedule.

We’ll contact you approximately two weeks ahead of the projected delivery date to confirm delivery and installation date and time. The next payment of 40% of your project cost is due upon delivery. (If your own contractor is doing the installation the final 50% balance less the prepaid design fee is due at this time.) After all work is completed, the final 10% balance less the prepaid design fee amount is due.

Your payment plan is outlined in your proposal. Here’s a general summary:

• Design fee due at job site meeting
• 50% down payment less the design fee with signed proposal to start the work and put your job in our production queue
• 40% upon delivery and start of installation of cabinets. (If your own contractor is doing the installation the final 50% balance less the prepaid design fee is due at this time.)
• 10% balance amount is due upon completion of our installation.

You are welcome to call us at any time. If we are not available, we will return your call as soon as possible.

Doors, Drawer Fronts, and Drawer Boxes are warranted for one year from the date of manufacture. In reality, if there is anything wrong with any of these components, we will most often discover them at receiving. The rare defect that could occur is invariably identified either prior to, or very shortly after delivery. If some element is found to be defective, it will be replaced. You can refer to our detailed information on our proposal for more information.

Because we rely so heavily on word-of-mouth business, we generally do all we can to help past customers. Whether it is to adjust a drawer front that may have come out of adjustment, or to repair at a nominal charge a door, our customers, and their satisfaction are our livelihood and our opportunity for success. We always return calls promptly.